Your privacy matters to pkokok. This policy explains in plain, honest terms what personal data we collect, why we collect it, how we protect it, and what rights you have over your own information.
Before reading the full policy below, here are the six core commitments that define how pkokok approaches data privacy for every player on the platform.
pkokok collects only the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes we cannot clearly justify.
pkokok does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your information is used solely to deliver the pkokok service to you.
Every piece of data transmitted between your device and pkokok's servers travels over an SSL-encrypted connection. This applies to login sessions, payment transactions, account settings, and all other platform activity.
pkokok tells you exactly what data we hold, why we hold it, and how long we retain it. There are no hidden data practices. If our data processing changes in any material way, we will update this policy and notify you.
You have the right to access, correct, and request deletion of your personal data held by pkokok. These are genuine rights — not aspirational ones. Submit a request to [email protected] and we will respond within the timeframe set out in this policy.
pkokok retains your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy describes how pkokok ("we", "us", "our") collects, uses, stores, discloses, and protects personal data belonging to individuals ("you", "Player") who access or use the pkokok online betting and casino platform at pkokok.vip and any associated mobile-optimised interfaces.
This policy applies to all personal data we process in connection with your use of pkokok, including data collected during account registration, during the use of betting and gaming features, during payment transactions, and through your interactions with our customer support team.
By registering a pkokok Account or by continuing to use the platform after the publication of any update to this policy, you acknowledge that you have read, understood, and agree to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request Account closure.
This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference.
pkokok operates as the data controller for all personal data collected and processed through the pkokok platform. As data controller, pkokok is responsible for determining the purposes and means of processing your personal data.
If you have questions or concerns regarding pkokok's role as data controller, or wish to exercise any of your data rights described in Section 11 of this policy, please contact us at:
Data Privacy Contact
: [email protected]
Response Time: Within 48 hours for privacy-related enquiries (BST, UTC+6)
Support Hours: 24 hours a day, 7 days a week
pkokok collects the following categories of personal data depending on how you interact with the platform:
Full name, date of birth, nationality, and a copy of a government-issued identity document (National ID Card, passport, or driving licence) where required for KYC verification purposes.
Email address, mobile phone number, and residential address. This data is used for account communications, security alerts, and support correspondence.
Payment method details including mobile wallet identifiers (bKash account number, Nagad number, Rocket number), bank account numbers where applicable, transaction history, deposit and withdrawal records, and account balance history. pkokok does not store full card numbers or payment credentials directly — these are handled by our payment processing partners.
Username, account registration date, login history, betting history, game play records, bonus claim history, session durations, and responsible gaming tool settings (deposit limits, self-exclusion status).
IP address, device type, browser type and version, operating system, screen resolution, unique device identifiers, and time zone settings. This data is collected automatically when you access the platform.
Records of your communications with pkokok support, including live chat transcripts, email correspondence, and any documentation you submit during support or KYC processes.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, National ID | Yes — for KYC & withdrawals |
| Contact Data | Email, phone number, address | Yes — for account operation |
| Financial Data | bKash/Nagad number, transaction records | Yes — for payments |
| Account & Activity Data | Betting history, session logs | Yes — generated automatically |
| Technical Data | IP address, device ID, browser type | Yes — collected automatically |
| Communications Data | Support emails, chat transcripts | Only when you contact us |
The majority of personal data pkokok holds is provided directly by you when you: register an Account; complete identity verification; make a deposit or request a withdrawal; contact our support team; or respond to a survey or promotion.
When you access pkokok, our servers automatically record technical data including your IP address, device identifiers, browser type, and navigation behaviour within the platform. This information is collected using server logs, session tracking technology, and cookies as described in Section 8.
When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or another approved payment method, the relevant payment provider may share transaction confirmation data with pkokok to reconcile your account balance. pkokok receives only the information necessary to credit or debit your account — we do not receive your full mobile banking credentials or PIN.
pkokok may receive data from third-party fraud detection and identity verification services where we have a legitimate interest in verifying account integrity and preventing financial crime. Such data is used solely for security and compliance purposes.
pkokok processes your personal data on the following legal bases:
No Consent Required for Core Services: The processing of identity, contact, financial, and activity data necessary to operate your pkokok Account is based on contract performance and legal obligation — not consent. This means that even if you withdraw a marketing consent, we will continue to process data required to operate your Account and comply with our legal duties.
pkokok uses the personal data we collect for the following specific purposes:
⚠️ No Automated Decision-Making with Legal Effect: pkokok does not use fully automated decision-making processes that produce legal or similarly significant effects on you without human review. Account suspension decisions based on fraud detection flags are reviewed by a member of our team before action is taken.
pkokok does not sell your personal data to third parties. We share personal data only in the following limited circumstances:
We share the minimum necessary data with bKash, Nagad, Rocket, Upay, and other approved payment providers to facilitate deposit and withdrawal transactions. These providers are bound by their own privacy obligations and are not permitted to use your data for any purpose other than processing the relevant transaction.
Where required for KYC compliance, we may share identity documents and verification data with third-party identity verification service providers. These partners process data solely to verify identity claims on pkokok's behalf and are contractually prohibited from retaining or reusing your data.
pkokok may share technical data (IP addresses, device identifiers, behavioural signals) with fraud prevention services to detect and prevent financial crime on the platform.
pkokok may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of pkokok, our players, or the public.
In the event that pkokok undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the successor entity. In such circumstances, pkokok will provide notice to affected players and ensure that the successor entity is bound by privacy obligations no less protective than those in this policy.
No Third-Party Marketing: pkokok never shares your contact details with third-party advertisers, affiliate marketers, or data brokers for the purpose of sending you unsolicited marketing communications. If you receive marketing from a third party claiming to be associated with pkokok, this is not authorised and you should report it to [email protected].
Cookies are small text files placed on your device by a website when you visit it. pkokok uses cookies and similar tracking technologies (such as session tokens and local storage) to operate the platform effectively, maintain your login session, and collect anonymised usage data for performance analysis.
You may configure your browser to block or delete cookies. Please be aware that disabling strictly necessary cookies will impair or prevent your use of the pkokok platform. Instructions for managing cookies are available in the help documentation for all major browsers.
pkokok takes the security of your personal data seriously and employs the following technical and organisational measures to protect it:
⚠️ No System Is Infallible: While pkokok employs robust security measures, no system can guarantee absolute security. If you suspect that your Account has been compromised, change your password immediately and contact [email protected] without delay.
pkokok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | Legal obligation, dispute resolution |
| Financial & Transaction Data | 7 years from transaction date | AML compliance, financial record-keeping |
| Betting & Activity Data | Duration of Account + 2 years after closure | Dispute resolution, responsible gaming monitoring |
| Technical & Log Data | Up to 12 months | Security monitoring, fraud detection |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of consent basis |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes as it can no longer be linked to an individual player.
As a pkokok player, you have the following rights with respect to your personal data. These rights are real and enforceable — pkokok is committed to honouring all valid requests promptly.
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.
pkokok is strictly an adult-only platform. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. If you believe that a person under 18 has registered an Account on pkokok, please notify us immediately at [email protected]. Upon confirmation, we will close the Account, delete the associated personal data, and withhold any balance pending investigation.
pkokok employs age verification procedures during the Account registration process and reserves the right to request documentary proof of age at any time. Any Account for which satisfactory age verification cannot be provided will be suspended until the matter is resolved.
The pkokok platform integrates games and services from third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, Spribe, Ezugi, and NetEnt. When you play a game provided by one of these studios through the pkokok interface, the game provider's own servers may process technical data (such as game session identifiers and RNG outcomes) necessary to deliver the game.
pkokok does not share your identity or financial data with game studios beyond what is technically necessary for game delivery. Each game provider operates under its own privacy framework. pkokok selects partners whose data handling standards are consistent with the principles set out in this policy.
Please note that this Privacy Policy applies solely to the pkokok platform. Any links within the platform that lead to third-party websites are subject to those websites' own privacy policies, over which pkokok has no control.
pkokok reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new legal requirements, or improvements to the platform. The date of the most recent revision is displayed at the top of this document.
Where changes to this policy are material — for example, where we introduce a new category of data processing or a new type of data sharing — pkokok will provide prominent notice to affected players via email or via an in-platform notification prior to the change taking effect. For non-material updates (such as clarifications of existing language), the revised policy will be published at pkokok.vip/privacy-policy without individual notification.
Your continued use of the pkokok platform following publication of any updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not accept the revised policy, please discontinue use of the platform and contact us to close your Account.
If you have any questions, concerns, or requests relating to this Privacy Policy or to pkokok's handling of your personal data, please contact our support team using the details below:
pkokok is committed to resolving all privacy-related concerns promptly and transparently. If after contacting us you remain dissatisfied with our response, you may have the right to raise a complaint with a relevant data protection authority in your jurisdiction.
Now that you understand how pkokok safeguards your data, feel free to explore everything the platform has to offer — from cricket betting and live slots to an immersive live casino experience. 18+ only.
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